Policies | Girly Gig Army

Policies & Community Standards

Girly Gig Army™ is built around friendship, inclusion, respect and a shared love of live music.

These policies explain how our community, events, memberships and website operate, and the standards we expect everyone to follow.

COMMUNITY GUIDELINES
Girly Gig Army™ is a community built on friendship, inclusion, respect and a shared love of live music. We want every member to feel welcome, safe and able to take part without fear of bullying, exclusion or unnecessary conflict.

We ask all members to:

Treat others with kindness and respect, even where opinions differ.
Avoid bullying, intimidation, harassment, personal attacks or deliberately excluding others.
Respect people’s privacy and do not share private conversations, photographs or personal information without permission.
Keep disagreements proportionate and avoid bringing personal disputes into GGA groups, chats or events.
Do not use GGA spaces to target, recruit against, undermine or deliberately disrupt the community.
Follow the rules of individual venues, events and social media platforms.
Look out for one another, particularly at meet-ups and events.
Raise genuine concerns privately with a GGA administrator or ambassador rather than escalating matters publicly

GGA is not responsible for friendships or disagreements between individual members, but behaviour that affects the safety, wellbeing or atmosphere of the wider community may result in a warning, temporary suspension or removal from GGA spaces.
Serious misconduct — including threatening behaviour, harassment, discrimination, deliberate impersonation, misuse of another person’s image or behaviour that creates a significant safeguarding concern — may result in immediate removal.
Our aim will always be to deal with concerns fairly, proportionately and with the wellbeing of the wider community in mind.

EVENTS & MEET-UPs

Girly Gig Army™ encourages members to attend gigs, suggest activities and arrange informal meet-ups with other members. Many GGA meet-ups are member-led rather than formally organised events, so it is important that everyone understands their own responsibilities when taking part.

We ask members to:

Make sure event details are clear and accurate when suggesting or arranging a meet-up.
Be considerate when agreeing meeting points, timings and travel arrangements.
Take responsibility for their own tickets, transport, personal belongings and personal safety.
Respect venue rules, staff and other members of the public.
Avoid excessive behaviour that may place themselves or other members at unnecessary risk.
Let others know if plans change, particularly where people are expecting to meet them.
Be welcoming to new members and avoid cliques or deliberately excluding people from advertised GGA meet-ups.
Never pressure another member to drink alcohol, spend money or take part in something they are uncomfortable with.
Raise any serious concerns about behaviour at a meet-up with a GGA administrator or ambassador.

Unless an event is specifically advertised as an official Girly Gig Army event, GGA does not act as the event organiser, travel provider or venue operator. Members attending informal meet-ups do so voluntarily and remain responsible for their own decisions, travel, tickets and personal safety.

Where GGA organises an official ticketed event, any additional event-specific terms will be made clear at the time of booking.

We want GGA meet-ups to remain relaxed, friendly and welcoming. Members whose behaviour repeatedly causes concern, disrupts events or makes others feel unsafe may be subject to action under our Community Guidelines.

COMPLAINTS PROCEDURE Girly Gig Army™ aims to deal with concerns fairly, respectfully and as quickly as reasonably possible. If a member has a concern about another member, an ambassador, an event or something that has happened within a GGA space, we ask that it is raised privately with a GGA administrator rather than discussed publicly within groups or chats. When a concern is raised, we may: Ask for further information or evidence where needed. Speak separately with the people involved. Consider any relevant messages, screenshots or other information provided. Take account of the seriousness of the concern, any previous incidents and the impact on the wider community. Decide whether informal resolution, a warning, temporary suspension or removal from GGA is appropriate. We will aim to be fair and proportionate, but we may take immediate action where we believe there is a serious risk to the wellbeing, safety or integrity of the community. GGA is not able to investigate or resolve every private disagreement between individuals. Our role is to consider whether behaviour has affected, or is likely to affect, the wider GGA community. Where appropriate, members will be informed of the outcome of a complaint, although we may not be able to share all details where this would breach another person’s privacy. If a complaint relates to a GGA administrator or ambassador, it should be raised with another member of the GGA leadership team where possible.

PHOTOGRAPHY & MEDIA POLICY

Girly Gig Army™ regularly uses photographs and video to celebrate our community, promote events and show what GGA is all about. By attending a GGA event or meet-up, members should be aware that photographs or video may be taken by GGA, venues, performers or other attendees. Where images are taken specifically for GGA promotional use, we will aim to make this clear wherever reasonably possible. We ask members to: Respect anyone who says they do not wish to be photographed. Avoid posting embarrassing, intrusive or inappropriate images of other members. Never use another person’s image to impersonate, intimidate, harass or misrepresent them. Ask permission before sharing photographs taken in private settings where there would be a reasonable expectation of privacy. Contact GGA if they have concerns about an image used on an official GGA platform. GGA may use appropriate photographs and video from events on its website, social media channels, promotional materials and press activity. If a member does not want a particular image of themselves used by GGA, they can contact us and we will consider reasonable removal requests. Images taken and posted independently by individual members are the responsibility of the person who captured or shared them, although misuse of images within GGA spaces may still be dealt with under our Community Guidelines.

TICKET & MERCHANDISE TERMS

Girly Gig Army™ may sell tickets, merchandise and other items directly through its website or through third-party ticketing, venue or merchandise partners. When purchasing from GGA, customers are responsible for checking the details of the item or event before completing their order, including dates, times, venue information, sizing and any specific event conditions. For event tickets: Tickets are valid only for the event, date and admission type stated at the time of purchase. Admission may also be subject to the rules and conditions of the venue. GGA is not responsible for travel, accommodation or other personal costs connected with attending an event. Tickets must not be resold in a way that breaches applicable law, venue rules or ticketing-platform terms. Where tickets are sold through a third-party provider, that provider’s own terms and conditions may also apply. For merchandise: Product descriptions, sizes and images are provided as accurately as possible, although colours and appearance may vary slightly depending on screens, printing methods and production batches. Customers are responsible for selecting the correct size, design and quantity before completing an order. Some GGA merchandise may be produced or fulfilled by third-party suppliers. Their fulfilment and delivery processes may therefore apply. Personalised or made-to-order items may be subject to different return or cancellation rights where permitted by law. Nothing in these terms affects a customer’s statutory rights. Refunds, returns and cancellations are covered separately in our Refunds, Returns & Cancellations Policy.

REFUNDS, RETURNS & CANCELLATIONS

Girly Gig Army™ wants customers to feel confident when purchasing tickets or merchandise. Refund and cancellation rights will depend on what has been purchased and how the order was made. Event tickets Tickets for events taking place on a specific date are generally non-refundable if a customer simply changes their mind or can no longer attend. If an event organised directly by GGA is cancelled, customers will normally be offered a refund of the ticket price paid. If an event is postponed or significantly changed, GGA will provide information about the options available as soon as reasonably possible. GGA is not normally responsible for travel, accommodation, booking fees or other additional costs incurred in connection with an event. Where tickets are purchased through a venue or third-party ticketing provider, refund and cancellation requests may need to be made directly through that provider and will also be subject to their terms. Merchandise For eligible goods purchased online directly from GGA, customers may have the right to cancel their order and return items in accordance with UK consumer law. Returned goods should normally be unused, unworn and in a resaleable condition unless they are faulty. Personalised, customised or made-to-order products may not be eligible for cancellation or return simply because the customer has changed their mind, except where the item is faulty, damaged or not as described. If an item arrives damaged, faulty or incorrect, customers should contact GGA as soon as possible with details of the problem and, where helpful, photographs. Where merchandise is purchased from or fulfilled directly by an external supplier, that supplier’s own returns and refund process may apply. Nothing in this policy affects a customer’s statutory rights. For refund, return or cancellation enquiries, customers should contact GGA using the contact details provided on the website

WEBSITE TERMS OF USE

Girly Gig Army™ provides this website for information about our community, events, merchandise, partnerships and other GGA activities. By using this website, you agree to use it lawfully and in a way that does not interfere with the rights, safety or enjoyment of others. You must not: Attempt to gain unauthorised access to restricted areas of the website or another person’s account. Misuse, copy or reproduce GGA branding, logos, written content or other protected material without permission. Use the website to distribute harmful, misleading, abusive or unlawful material. Attempt to disrupt the operation or security of the website. Use information obtained through the website to harass, impersonate or target another person. We aim to keep website information accurate and up to date, but event details, prices, partner offers and availability may occasionally change. Links to external websites, venues, ticket providers and partners are provided for convenience. GGA is not responsible for the content, security, availability or policies of third-party websites. All Girly Gig Army™ names, branding, logos and original website content remain the property of their respective rights holders and may not be reproduced for commercial use without permission. Nothing on this website should be interpreted as creating a contractual relationship unless expressly stated, for example when purchasing a ticket, product or membership. GGA may update these terms from time to time as the website and community develop. If you have questions about the website or these terms, please contact GGA using the contact details provided on the site.

PRIVACY POLICY

Girly Gig Army™ respects your privacy and is committed to handling personal information responsibly and in accordance with applicable UK data protection law. We may collect personal information when you use our website, contact us, purchase tickets or merchandise, join mailing lists, complete forms, attend events or interact with GGA services. This information may include your name, email address, contact details, order information, event bookings, correspondence and any other information you choose to provide. We may use personal information to: Respond to enquiries. Process orders, bookings and payments. Provide information about events, activities, products or services. Manage the operation of the GGA community. Improve our website and services. Meet legal, accounting or regulatory obligations. Protect the safety, security and legitimate interests of GGA and its community. We will only use personal information where we have an appropriate lawful basis to do so. We do not sell personal information to third parties. Information may be shared with trusted service providers where necessary to operate our website, process payments, fulfil orders, manage bookings or provide other services. These providers may include website hosting, payment processing, ticketing, email, merchandise and technology providers. Where you follow a link to an external partner, venue, ticket provider or other third-party website, that organisation will be responsible for its own privacy practices. We will keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including any legal, accounting or reporting requirements. You may have rights under UK data protection law including the right to request access to your personal information, ask for inaccurate information to be corrected and, in certain circumstances, request deletion or restriction of its use. If you have a question about how GGA handles your personal information, or wish to exercise your data protection rights, please contact us using the contact details provided on this website. You also have the right to raise concerns with the UK Information Commissioner’s Office if you are unhappy with how your personal information has been handled.

COOKIE POLICY

Girly Gig Army™ uses cookies and similar technologies on its website to help the site function properly, understand how it is used and improve the experience for visitors. Cookies are small files placed on your device when you visit a website. Some cookies are essential for the website to operate, while others may be used for analytics, preferences, marketing or other optional functions. Cookies may be used to: Keep the website secure and functioning correctly. Remember preferences or settings. Understand how visitors use the website. Measure website performance. Support features provided by third-party services. Help improve content and user experience. Some cookies may be placed by third-party services used on the website, such as payment providers, analytics services, social media features, ticketing platforms or embedded content. Where required by law, non-essential cookies will only be used with your consent. You can manage or change your cookie preferences through the cookie settings available on the website and may also control cookies through your browser settings. Please be aware that disabling certain cookies may affect how some parts of the website function. This policy may be updated from time to time if the website, technology or legal requirements change.

EQUALITY, DIVERSITY & INCLUSION STATEMENT

Girly Gig Army™ is committed to creating a welcoming, inclusive and respectful community where women from different backgrounds can connect through a shared love of live music. We value diversity and believe that everyone should be treated with dignity and respect. GGA does not tolerate discrimination, harassment, bullying or exclusion based on characteristics protected by law, including age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation. We also aim to be inclusive of different life experiences, backgrounds, financial circumstances, abilities, confidence levels and social needs. We recognise that members will not always share the same views or experiences. Respectful differences of opinion are welcome, but personal attacks, discriminatory language or behaviour that makes others feel unsafe or unwelcome are not. Where concerns about discrimination or exclusion are raised, they will be considered in line with our Community Guidelines and Complaints Procedure. Our aim is to continue learning, improving accessibility and making GGA a community where as many women as possible can feel comfortable taking part.

ACCESSIBILITY STATEMENT

Girly Gig Army™ wants its website, events and community spaces to be as accessible and welcoming as reasonably possible. We recognise that members may have different accessibility needs and that barriers can be physical, sensory, communication-related, financial or practical. For our website, we aim to: Use clear, readable text and straightforward navigation. Provide information in a way that is easy to understand. Consider contrast, layout and mobile usability when designing pages. Improve accessibility where we become aware of barriers. For events and meet-ups, accessibility will vary depending on the venue or organiser. Where possible, we will provide or link to relevant venue accessibility information so members can make informed decisions before attending. If you have specific access requirements, we encourage you to contact the venue directly where appropriate, particularly for information about step-free access, seating, toilets, parking, hearing support or other facilities. Where GGA is organising an official event, we will do our best to respond to reasonable accessibility requests and to provide accurate information about the arrangements available. If you experience an accessibility problem on the GGA website or have a suggestion for improvement, please contact us so we can consider how best to address it.

ADVERTISING, PARTNERS & AFFILIATE DISCLOSURE

Girly Gig Army™ works with venues, businesses, performers, suppliers and other organisations that we believe may be relevant or useful to our community. From time to time, GGA may promote partner offers, events, products, services or ticket links. Some of these relationships may involve discounts, reciprocal promotion, sponsorship, affiliate arrangements or other commercial benefits. Where GGA may receive a commission, payment, free product, benefit or other form of compensation as a result of a recommendation or purchase, we will aim to make this clear where appropriate. The inclusion of a business, venue, product or service on the GGA website or social media channels does not automatically mean that GGA guarantees or endorses every aspect of that organisation or its services. Members should make their own decisions before purchasing products, booking tickets or entering into arrangements with third parties. Partner discounts and offers may: Be subject to availability. Change or end without notice. Have their own terms and conditions. Be restricted to eligible GGA members. Require proof of membership or the use of a specific link or code. GGA is not responsible for the actions, products, services, pricing or policies of independent third-party businesses. We aim to work with organisations that align with the values of the GGA community and will review partnerships where concerns are raised.

SAFEGUARDING & WELFARE STATEMENT

Girly Gig Army™ is an adult community built around friendship, confidence, connection and a shared love of live music. We want members to feel safe and supported when taking part in GGA groups, meet-ups and events. GGA members are expected to behave responsibly and to look out for one another, particularly where someone appears vulnerable, unwell, distressed or at risk. Members should: Respect personal boundaries and consent. Never pressure another person to drink alcohol, spend money, travel somewhere or take part in something they are uncomfortable with. Raise serious concerns about threatening, predatory, abusive or unsafe behaviour with a GGA administrator or ambassador. Contact venue staff, emergency services or another appropriate organisation where there is an immediate risk to someone’s safety. Avoid placing themselves at unnecessary risk and take reasonable responsibility for their own travel, belongings and personal safety. GGA administrators and ambassadors are community volunteers and are not trained emergency, medical or safeguarding professionals. Where a serious welfare or safeguarding concern is reported, GGA may take proportionate action including removing someone from community spaces or events where necessary to protect others. In situations involving an immediate risk of harm, members should contact the emergency services rather than relying on GGA to intervene. We will treat welfare concerns sensitively and aim to share information only where reasonably necessary to address the concern or protect someone from harm.